To get started, click 'Get a Quote' or 'Begin Consultation' to share a brief overview of your project. You’ll then receive an online consultation form by email to help us better understand your needs. Based on your responses, we’ll tailor a proposal, recommendations, and a quote aligned with your website goals within 3-5 business days. If you have any questions, feel free to reach out via email or social media.

We typically prepare for new projects up to 4 weeks in advance depending on the size of the project, to allow time for content prep & strategy before design and development. Additionally, please note that we take on a limited number of spots each month to ensure we can give our full attention to every project. Be sure to reach out to us as early as possible.

To keep projects flexible and efficient, we collaborate asynchronously and share feedback and files through Notion and Slack, both free to download on the App Store. We recommend signing up for these tools in advance to ensure smooth communication, as your active involvement will be key throughout the project.

Our creative process has three phases: (i) Project Preparation, (ii) Project Commencement, and (iii) Project Offboarding. In the prep phase, we focus on defining all the key content & images for your site. Then, we move to design & development. Finally, we wrap up with site training and post-launch support if needed.

The duration of each project is dependent on the scope & size of the website, how it long it takes for us to receive content & feedback from you, and also the number of revisions required at each stage.

However to serve as a rough estimation, you can expect most projects to take approximately:

(i) Web Design: 4-5 Weeks
(ii) Web Development: 3-4 Weeks

An initial deposit is required before work begins. Our standard payment split is typically 50% upfront and 50% upon project completion.

However, if your project is scheduled to start more than 30 days after booking, we use a 25/25/50 split: a 25% deposit upfront to reserve your project slot and lock in the current scope and pricing, an additional 25% due 3 business days prior to onboarding and the start date, and the remaining 50% upon project completion.

For larger one-off development projects, we accept bank transfers via Wise (formerly TransferWise). For ongoing services like monthly website care & support subscriptions, we accept card payments via Stripe.

Within 3 business days of payment, you’ll be onboarded to your dedicated Notion dashboard for project management and tracking, as well as a private Slack channel for direct communication. This short window allows us to properly set up your client space, organize files, and prepare for smooth collaboration.

However, if your project is scheduled to start more than 30 days from booking, the onboarding process of adding you into your dedicated Notion client dashboard and private Slack channel will commence on the project start date outlined in the proposal and contract.

Our pricing covers design and development with no hidden costs. However, subscription fees for site plans and third-party apps (e.g. Memberstack, Shopyflow) are your responsibility. We’ll breakdown the cost of all subscriptions for you in our proposal.

We use Webflow to design and build our websites. It allows us to create fully custom, responsive sites without relying on templates or heavy code. With Webflow, we can deliver visually stunning, fast-loading, and easy-to-manage websites that give you complete control over your content.

If available, please provide your brand assets, including your logo and brand guidelines, along with your website content (texts and images). If you only require development, please provide the finalized website designs (Figma files).

No worries! To keep the project on track, you'll be asked to provide key website content details during the prep phase using a content strategy template tailored to your goals and structure. If you don’t have content ready, we’ll provide copy and image suggestions aligned with your site’s design and tone. These serve as a starting point and can be edited or replaced later as needed.

No worries! If you don’t have existing brand materials, we’ll create a simple website style guide for you, including a clean colour palette, curated typography, and a placeholder logo that aligns with your website’s look and feel.

Yes, we do! However, we build all new websites in Webflow. If your current site is on a different platform (e.g., WordPress, Squarespace) and needs to be rebuilt, a separate site migration service will be required and billed accordingly.